Terms & Policies

2. How We Use Your Personal Information

a. In general, we collect, use, store and process your personal information to provide Services, to improve them, to fix issues in them, to develop new Services, to offer our product and services to you. Specifically,

1. Provide you with our Services as per your request and preference.
2. Provide you necessary records of our relationship and transactions like payment collection.
3. Offer existing or new features, product, events, campaigns, promotions using email or phone or send you communication about third party products and services that may be of interest to you including integrations we offer.
4. If you have submitted a job application, to consider you for applicable job openings.
5. Provide you support for Services including answering support questions and resolving disputes.
6. Prevent, investigate and respond to fraud, unauthorized access to or use of our Services, breaches of terms and policies, or other wrongful behavior.
7. Comply with our legal obligations including documents and information retention.
8. In any other way we may describe when you provide the information.

b. We may combine the personal information we collect or remove pieces of personal information to limit or prevent identification of a particular user or device to help with the purpose of research and marketing. This Privacy Policy does not apply to our use of such aggregated or de-identified information.

c. We normally collect or use personal information from you or others only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interest or fundamental rights and freedom. In some cases, we may have legal obligation to collect or retain personal information or may need the personal information to protect your vital interests or those of another person. If European data protection law applies and we act as a controller, our lawful basis for collecting and using the personal information described in this Privacy Policy will depend on the personal information concerned and the specific context in which we collect or use it.

d. We keep your personal information for no longer than necessary for the purpose for which it is processed. The length of time for which we retain personal information depends upon the purpose for which we collect and use it and/or as required to comply with the applicable laws.

3. Disclosure Of Your Personal Information

a. We do not disclose your personal information to any third party in a manner that would be considered a sale under applicable laws.

b. We disclose or share your personal information only as follows:

1. We share your personal information with our affiliates. These companies use your personal information as described in this Privacy Policy.
2. We share your personal information with other companies we use to support our Services. This includes services like search technology, customer support, analytics, authentication systems, and Services hosting. We have contracts with our service providers that ensures the safeguarding and proper use of your personal information.
3. We may share your personal information with our marketing partners who are sponsors of events, webinars etc. for which you register, or other parties with whom we may engage in joint marketing activities.
4. We may share your personal information with public or government authorities to follow applicable law or to respond to legal process. We may also share your personal information when there are threats to the physical safety of any person, violations of this Privacy Policy or other agreements, or to protect the legal rights of third parties, including our employees, users, or the public. 
5. We may share your personal information during corporate transaction like merger, or sale of our assets, investment or as part of the due diligence for such contemplated transactions. 
6. We may share your personal information in other ways if you have asked us to do so or have given consent.

c. Your personal information may also be shared as described below:

1. When you comment on our blogs or in our community forum, this information may also be read, collected, and used by others.
2. Your profile information may be viewed by other DhiWise users with whom you collaborate. 

4. Your Choices

You can take following actions to change or limit the collection or use of your personal information.

1. You may not fill out all details in your profile or account except a few necessary ones. If you do, you can access, review, and make changes to such details and personal information in your account settings. 
2. You can opt out of marketing messages by writing to us athelp@dhiwise.com Please note that we may send you one message to confirm you want to opt out. If you are registered user of our Services, we may continue to send transactional or relationship messages after you opt out of marketing messages. 
3. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Services may then be inaccessible or not function properly. For more information visit our Cookie Policy
4. If you do not want us to see your device location, you can turn off location sharing on your device. 
5. You can close your account and request for deletion of the data.
6. You can send in your questions or complain by writing to us at help@dhiwise.com regarding our data use practices or Privacy Policy. We are committed to resolving all valid complaints about your privacy and our collection and use of your personal information.

5. Your Privacy Rights

You may have certain rights related to your personal information, subject to local data protection laws. If you wish to exercise these rights, please write to us athelp@dhiwise.com. If you are a California, USA resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights,

1. You can access, review, modify, correct your personal information by logging into your account. 
2. You can request the following information from us: how we collect or received and use your personal information and why, the category of personal information, recipients of your personal information, our business purpose for using your personal information and how long we use or store your personal information or manner in which we determine the retention period.
3. In certain situations, you can ask that we delete / erase or stop using your personal information or export your personal information.
4. Where we rely on your consent to process your personal information, you have the right to decline the consent and if provided, to withdraw consent at any time. However, this will not affect the lawfulness of the processing prior to the withdrawal of your consent.
5. You have a right to provide us with guidance on the use, storage, and deletion of your personal information after your death.
6. You have a right to raise questions or complaints with your local data protection authority at any time.
7. You have a right to not be discriminated against (as provided for in the applicable law) for exercising certain of your rights.

6. Protecting Your Personal Information

We have implemented reasonable administrative (organizational), physical, and technical safeguards intended to secure your personal information from accidental loss and from unauthorized access, use, alteration, disclosure, and other processing. Unfortunately, the transmission of information via the Internet is not completely secure. Although our security architecture is intended to protect the security of your personal information, we cannot guarantee the security of your personal information. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.

7. Children Under The Age Of 18

Our Services is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Services. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on the Service or through any of its features, register on the Services, use any of the social media/comment features of the Services, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please write to us at help@dhiwise.com California residents under 18 years of age may have additional rights regarding the sale of their personal information and the right of removal of content or information posted by minors. 

8. Data Controller And Data Processor; Data Protection Officer

With regard to personal information, we may collect from you or that you may provide, we process that personal information as “personal data” as a “controller,” as such terms are defined in the General Data Protection Regulation (“GDPR”). DhiWise has a Data Protection Officer (as defined in the GDPR) who is responsible for matters relating to privacy and data protection. Our Data Protection Officer can be reached at help@dhiwise.com (Attn : Rahul Shingala)

For users located in the European Economic Area (EEA), all processing of Personal Data is performed in accordance with the GDPR.

For users located in Brazil, all processing of Personal Data is performed in accordance with LGPD.

All personal information collected by DhiWise through the Services are stored exclusively in secure hosting facilities provided by Amazon Web Services. DhiWise has a data processing agreement in place with its providers, ensuring compliance with the GDPR and all applicable regulations. All hosting is performed in accordance with industry-standard security controls. All transfers of data from the EEA are done in accordance with regulations.

9. Changes To Privacy Policy

We may amend this Privacy Policy to reflect changes in the law, our companies, our Services, our data collection, use and practices. Our use of the personal information we collect is subject to the Privacy Policy in effect at the time such personal information is used. Depending upon the type of change, we may notify you of the change by posting on this page or my email.

10. Contact Us

For questions or comments about this policy and our privacy practices, or to register a complaint or concern please contact us at help@dhiwise.com.