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This blog guides IT leaders and operations teams on leveraging Glean Enterprise Search to overcome scattered information and daily inefficiencies. It explains how Glean's work AI platform unifies content, people, and context to quickly help teams find crucial information.
Information hides in too many places: emails, Slack threads, shared drives, and CRMs. For teams trying to move fast, this creates real friction. Enterprise search should make work smoother, not harder.
This blog is for IT leaders, operations teams, and decision-makers at growing companies who are tired of scattered knowledge and wasted time. If you want to connect all your data, improve accuracy, and reduce daily inefficiencies, this guide to Glean Enterprise Search is exactly what you need.
We’ll explain how Glean brings together content, people, and context through a work AI platform connected to your tools, so your team can find what matters, when it matters.
Glean is a work AI platform connected to your entire organizational stack. Consider enterprise applications like Google Workspace, Microsoft 365, Salesforce, Slack, etc. Designed by Glean Technologies in Palo Alto, this tool is your internal search tool powered by large language models (LLMs) and generative AI.
Instead of siloed information and outdated internal wikis, Glean Enterprise Search offers a single source of truth across all data sources, giving employees accurate, personalized answers when needed.
Most companies store critical company data in various apps, cloud drives, emails, and chat platforms. These fragmented data sources result in:
Duplicated work and decisions based on outdated internal data
Time wasted combing through folders, chat logs, and help docs
Missed insights buried in disconnected systems
Even large enterprises with robust IT teams face challenges in organizing enterprise data. Without a reliable search tool, knowledge can become hidden and disconnected from everyday business workflows.
Glean connects to over 100 enterprise applications, automatically indexing all your data while maintaining enhanced security and access control. This includes emails, messages, shared drives, tickets, and CRM records.
| App Type | Examples | Glean Integration |
|---|---|---|
| Collaboration | Slack, Microsoft Teams | ✅ |
| File Storage | Google Drive, OneDrive | ✅ |
| CRM | Salesforce, HubSpot | ✅ |
| IT Tools | Jira, ServiceNow | ✅ |
The Glean assistant uses generative AI trained on your organization’s internal data. This means it doesn't just fetch files; it provides context-aware answers across all data sources.
For example:
User: “What’s the latest Q4 revenue projection?”
Glean Chat: “Based on the most recent finance slide deck and last week’s leadership Slack thread, Q4 revenue is projected at $3.2M.”
This level of answer quality is possible through rag technology (Retrieval-Augmented Generation), combining LLMs with real-time enterprise data.
Glean Chat is the conversational interface that feels like asking a colleague, only faster. It leverages the work AI platform connected to your enterprise applications for immediate, trusted responses.
Here’s what it can do:
Summarize threads across email and Slack
Pull attachments from multiple data sources
Surface-related projects and documents
Reference critical data with links to sources
The result? Everyday work becomes easier to manage, and employees gain back weekly hours.
Security is non-negotiable. Glean enforces role-based access control, so employees only see information they can access. This ensures that critical data remains protected even with broad indexing.
Enhanced security features include:
Real-time permission syncing with each enterprise application
Audit trails for all search results
Built-in compliance with SOC 2 Type II
Glean isn’t just a tool, it supports real business impact:
Shorter onboarding time for new hires by surfacing relevant content fast
Faster sales cycles as reps find case studies, contracts, and messages without delay
Improved customer success with quick access to ticket history and support docs
The platform drives real outcomes across teams:
Companies have reported a 30–50% drop in time spent searching
Improved visibility across siloed departments
Increased annual recurring revenue by enabling better decisions faster
In a highly competitive market, Glean helps you stay ahead of new competitors by giving your team the knowledge and tools to act swiftly and confidently. It doesn’t just index, it thinks, reasons, and provides real solutions.
Key benefits include:
Scalable search tool for growing teams
Embedded AI across every platform workflow
Clear return on investment for potential customers and existing clients
To keep up with today’s fast-paced work, teams need a smarter way to find what matters. Glean Enterprise Search connects all your data in one place, making it easier to get accurate answers without switching between tools.
If your team still wastes time chasing scattered information, it’s time to bring everything together. Glean Enterprise Search helps you turn knowledge into action—quickly, clearly, and without the clutter.
