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What is the best remote support tool?
Can I work remotely as an IT support?
What is a remote support tool?
This blog provides IT professionals, small business owners, and support teams with clear recommendations for remote IT support tools. It addresses the challenges of providing fast, secure, and reliable assistance in a remote work environment.
Managing IT issues from home can be frustrating when you lack the right tools. For IT professionals, small business owners, and support teams, the challenge is simple:
How do you provide fast, secure, and reliable support when everyone is working remotely?
This blog cuts through the noise and shows exactly which remote IT support tools can help. Whether you're troubleshooting client devices, accessing off-site computers, or maintaining security across multiple platforms, this list is built for real-world needs.
Expect clear recommendations, key features, and what each tool does best, so you can make smarter decisions and keep your team moving.
AnyDesk offers one of the fastest remote desktop connections in the market. Known for its lightweight client and low-latency performance, it supports multiple monitors, mobile devices, and cross-platforms, including Linux, Windows, and Chrome OS.
Low bandwidth requirements
Supports remote access to unattended computers
File transfer during remote sessions
Two-factor authentication and whitelisting settings
Firewall-friendly connectivity for broader access
Use case: Ideal for support teams needing frequent and high-speed access to client devices, even with limited network resources.
Zoho Assist is a cloud-based remote support service for IT helpdesks and customer service. It works across platforms and supports various devices, including Android, iOS, Windows, and Linux.
Unattended remote access
Multi factor authentication
Session recording and detailed log reports
Chat functionality during remote sessions
Remote file transfer and reboot capabilities
Security is a strong focus here, with TLS 1.2 encryption, two-factor authentication, and granular user access management.
TeamViewer offers an expansive feature set suited for enterprise support. It includes remote desktop solutions for IT teams, clients, and customers and extended support for mobile devices.
Remote access even without installation
Built-in VPN for secure connections
Support for multiple monitors and HD video
Custom modules for clients and customers
Cross-platform support with Chrome OS and Android
TeamViewer's strong security model includes multi-factor authentication, whitelisted devices, and passwords with role-based access control.
Previously known as ScreenConnect, this tool offers dedicated solutions for remote support and remote access. It's geared toward IT teams managing multiple clients.
Granular user management
Remote scripting and command execution
Custom branding for business continuity
Persistent remote access and real-time file sharing
Integration with major ticketing and data tracking systems
Its advanced firewall traversal techniques enable reliable connectivity even in secure or isolated environments.
Splashtop is known for its budget-friendly plans without sacrificing features. It supports remote desktops and multiple monitors and is optimized for both individual and team usage.
HD streaming and low-latency performance
Easy deployment via grouping and user permissions
Remote sessions with real-time chat
Access to local printers and files
Security features like device authentication and session encryption
Perfect for freelancers or small businesses needing cost-effective remote support solutions.
| Tool | OS Support | Key Features | Security Level | Best For |
|---|---|---|---|---|
| AnyDesk | Windows, Linux, Chrome OS | Lightweight, fast, file transfer | High – MFA, whitelist | Fast remote sessions |
| Zoho Assist | All major OS & mobile | Cloud-based, unattended access | Very High – MFA, logs | Managed IT support |
| TeamViewer | All major OS & mobile | VPN, multiple monitors, cross-platforms | Enterprise-grade | Enterprise & global teams |
| ConnectWise | Windows, Linux | Scripting, branding, data integrations | High – Custom roles | MSPs and IT teams |
| Splashtop Business | Windows, Mac, Android | Print redirection, chat, HD streaming | High – Device auth | Individuals and SMBs |
Any tool you adopt should offer:
End-to-end encryption
Two-factor authentication or multi-factor authentication
Role-based access controls
Firewallaware communication
Secure log and data handling
To serve a wide variety of clients, your tool must support:
Windows, Linux, and Chrome OS
Mobile devices such as Android and iOS
Full remote access and file transfer capabilities
Choosing the right remote IT support tools ensures uninterrupted client support and seamless management of devices, computers, and critical systems. Look for tools with flexible remote access, reliable security, and features tailored to your business size and needs. Whether you're supporting a global customer base or managing internal teams, these solutions offer the right mix of speed, security, and user experience to help you stay productive and connected.
These tools deliver the infrastructure to meet the growing demands of remote IT operations, including technical knowledge, secure connectivity, and responsive support.
Let your next remote session be smarter, faster, and more secure.
