As part of the Office of CEO team at DhiWise, he works across product research, support, QA, and operations—collaborating with the CEO to manage and ship polished, high-quality products.
How is generative AI changing customer support? Generative AI in customer service enables businesses to respond faster, reduce agent workload, and foster more meaningful customer interactions, all while maintaining a personal touch. Here's how it works.
What’s slowing your team down? Business Process Reengineering helps redesign outdated workflows, reduce delays, and improve customer outcomes. Discover how rethinking core processes can yield tangible, measurable results.
Requirements management software provides a single source of truth for project specifications. It helps development teams avoid confusion by tracking changes, maintaining version control, and integrating with other tools for clear, streamlined product development.
Transform client interactions into strategic partnerships for 2025. This guide offers actionable frameworks, AI-driven tools, and proven insights. Master a client service strategy that drives retention, partnership value, and long-term business growth.
Struggling with GDPR? This guide simplifies compliance for US companies. Our practical checklist breaks down data protection principles, from data mapping to breach responses, helping you protect user data, meet legal obligations, and avoid costly fines.
AI is revolutionizing the insurance sector by automating claims, enhancing fraud detection, and personalizing customer service. This article explores key technologies like Machine Learning and NLP, their practical applications, and the strategic steps for successful integration.
This comprehensive guide details how to build a successful courier service application to compete in the rapidly growing global market. It covers essential features like real-time tracking, the core technology stack, and critical business models from aggregators to white-label solutions. You'll learn how to leverage advanced technologies like AI-driven route optimization and blockchain to create a revolutionary platform.
Understanding your customer service team's performance requires tracking key metrics. This blog covers CSAT, NPS, CES, FRT, and more to elevate support quality. Learn how to use these insights to improve satisfaction, retention, and loyalty.
Hiring the right iPhone app developer is essential to building a reliable, high-performance iOS application. This blog guides you through the process—from identifying requirements to evaluating skills and choosing the right platform. It also covers key technical competencies and benefits of hiring dedicated iOS experts.
AI automation in software development offers long-term ROI and efficiency despite higher upfront costs. Manual coding provides control but comes with higher labor and error risks. This blog breaks down cost, time, and value to help businesses choose wisely.
HackerPulse empowers engineering leaders with real-time insights, AI-powered analytics, and deep integrations to uncover hidden inefficiencies. The platform focuses on meaningful performance metrics, skill verification, and data-driven team management. From rapid team building to workflow optimization, HackerPulse is redefining how high-performing engineering teams operate.
In 2025, mastering shipping and fulfillment is essential for staying competitive in e-commerce. From inventory management to choosing carriers, this guide covers it all. Learn methods to optimize operations, reduce costs, and delight your customers.
